Review Summary: Peloton Bike+ Issues and Customer Satisfaction
Comprehensive Peloton Bike+ Feedback Analysis Report

Review Summary: Peloton Bike+ Issues and Customer Satisfaction

The Peloton Bike+ has had various issues since purchase, including wobbling handlebars, stripped screws, and wearing front bearings. Peloton's customer service has been unhelpful in resolving these issues. Despite the problems, many users still love the convenience and quality of the Bike+. However, some customers have experienced delivery and warranty problems when purchasing through Amazon. Overall, the Peloton Bike+ is praised for its immersive classes and interactive features.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Absolutely love my Peleton

    I have recently purchased a Peleton, I am loving the workouts. I am a beginner cyclist and the classes are perfect for my skill level. I have done a few weight classes and they are also great. The instructors are very encouraging. Wish I got this way before now

    Sentiment
    • Positive
    Content
    • Positive Feedback and Recommendation
    Sep 17, 2023
  • Great Customer Support

    Peloton support folks treated me like they really wanted me to continue being a customer.

    They fixed the issue and we’re great.

    I plan on sticking with them.

    Sentiment
    • Positive
    Content
    • Positive Feedback and Recommendation
    Sep 07, 2023
  • Seat post keeps slipping

    Love the idea of Peloton but this bike has been trouble from the start. The seat post constantly ‘slips’ lower during rides. They tried to fix it to no avail.

    Sentiment
    • Negative
    Content
    • Quality Control Issues
    Sep 07, 2023
  • Terrible = Pelaton machines kill people

    I used this a few times at the gym.
    The console is always glitchy.
    The seat is a torture chamber.
    Even after the recall, it's the same.
    Their treadmill killed people. The company takes no responsibility.
    There are $200 ones that do the same job. I would be crazy to order one of these.

    Sentiment
    • Negative
    Content
    • Delivery and Customer Service Issues
    Aug 28, 2023
  • Love this thing!

    Love my new peloton, have worked out daily since purchasing. So many different classes, music and options ect.

    Sentiment
    • Positive
    Content
    • Positive Feedback and Recommendation
    Jul 26, 2023
  • Good so far and fantastic delivery folks

    The product works as intended and happy to have purchased it. I want to take a moment to thank the 2 delivery folks that went above and beyond to carry this 200 lb behemoth three floors, very kind, and super hard working, thank you so very much for your hard work !

    Sentiment
    • Positive
    Content
    • Delivery and Customer Service Issues
    Jul 22, 2023
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Sentiment Analysis (of 30 reviews)
42 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Original Peloton Bike | Indoor Stationary Exercise Bike with Immersive 22" HD Touchscreen (Updated based on online reviews collected from Amazon. The analysis helps Product Managers, Customer Experience Analysts, Fitness Equipment Retailers, Market Researchers, Consumer Advocates to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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