Customers

Customers are available in the Enterprise package, and also in Kimola On-Premises. A Customer is anyone your files tell apart by the key in a Space's Customer Column: a customer code, an ID, a number or an email. Kimola matches the key ignoring case and surrounding spaces, so the same customer is one Customer across all your Spaces.

Use Customers when you want to follow one customer instead of one channel. A Customer's page reads all your Spaces as one: the themes the customer talks about, the Dimensions their feedback answers, how it changed over time, and every piece of feedback they wrote, wherever it came in.

Customers start in Spaces. The Customer Column can be set with a Space's first file, or later on the Space's Files page, where existing records get their customers without being classified again. A customer can also be the source of a Task, so a finding about one customer reaches the teammate who can act on it. Where a Customer follows the feedback of one customer, a Department follows the share of the feedback one of your teams owns.