Integrations

Integrations connect Kimola to the tools where your feedback already lives and to the tool where your team works, so you can analyze feedback without exporting and uploading a file, and the work that comes out of your findings lands where your team plans it. You manage them all from Account › Integrations, where you connect or disconnect each one.

Each integration hands its data to a different part of Kimola. Tickets and their comments from Zendesk, conversations from Intercom and spreadsheets from Google Sheets open in the same column-selection steps as a file upload and become a Report. A connected Facebook page or Radaar account becomes a source of a Feed, which keeps collecting its conversations. These data integrations are available in the paid packages, not in Starter, and are not part of Kimola On-Premises.

Jira works in the other direction. A Task made in Kimola can be sent to Jira Cloud as a new issue or linked to an existing one, with the finding, its numbers and a few quotes; its status, assignee and due date then follow Jira. The connection belongs to the whole team. The Jira integration is in the Enterprise package and is also available in Kimola On-Premises, where connecting it is optional.

To use Kimola from your own systems, the Kimola API is available in the Enterprise package and is documented at github.com/Kimola/api.