Funnels

Funnels are available in the Enterprise package, and also in Kimola On-Premises. A Funnel is the set of custom AI Models your Spaces classify every piece of feedback with: at most one model of each kind, a content classifier, a sentiment classifier and one Dimension model per Dimension, with no kind required. A Funnel is single-label or multi-label, has a name, and has a language.

The Funnel's models decide the labels, sentiment and Dimension answers of every Space that uses it, and its sentiment classifier gives each Space its NPS. Its language is the language the Spaces' Dimension analyses, Signals, Insights, Action Plans and task drafts are written in.

Build a Funnel before your first Space, because every Space picks one. When call center conversations, social media and surveys are classified with the same Funnel, they get the same labels, so their results compare side by side and every team uses the same words. The same labels are what Departments are told apart by.

A Funnel is shared by the whole team. Editing it changes nothing retroactively: records already in its Spaces keep their classification, and the change shows in the files uploaded after the edit. A Funnel used by a Space can't be deleted, and deleting a Funnel keeps its models. Every file a Funnel classifies uses queries by the same rule as a Report: rows × models × Dimensions, as explained in Account.