Departments

Departments are available in the Enterprise package, and also in Kimola On-Premises. A Department is the part of your feedback one of your teams owns, such as the claims or the pricing of one product. Whatever Space that feedback comes from, it comes together on a page of its own for that team, with its NPS, themes, Dimensions, trend and every piece of feedback.

Use Departments when your organization is large and each team owns part of the feedback, such as a claims team or a pricing team, and every team should read its own share across all your channels. You don't create Departments yourself: the Kimola team sets them up with you, from the themes and Dimensions your feedback is already classified with. To ask for a new Department or a change, talk to your Account Manager.

A Department is a view of your Spaces, not a new classification. It is told apart by your sources, by column values such as a product, and by the labels of your Funnel, so nothing is classified again and a new file counts at once. Where a Customer follows the feedback of one customer across your Spaces, a Department follows one team's share of it, and a finding on a Department's page can become a Task for that team.