Spaces

Spaces are available in the Enterprise package, and also in Kimola On-Premises. A Space is where the feedback of one channel grows file by file: call center conversations, social media, an NPS survey. The first file sets the Space's columns: a Date column, one or more text fields that Kimola classifies, other columns you can filter and compare by, and an optional Customer Column.

Every file is classified with the Space's Funnel, so results stay comparable over time and across Spaces. After every file, Kimola runs the Space's Signals again and rewrites its Insights where the evidence moved: texts on what the feedback says now and what the latest files changed, for the whole Space, its themes and categories, and every answer of its Dimensions. Every Space also carries an NPS from −100 to 100: the positive share minus the negative share of its feedback.

The other Enterprise features build on Spaces. The Customer Column ties every piece of feedback to a Customer across all your Spaces, and Departments read the part of the feedback each team owns, whatever Space it comes from. An Action Plan can be written from every classified file of a Space, and a Signal, a theme, a piece of feedback or an action of a Space can become a Task for a teammate.

Use a Space when the same kind of feedback keeps arriving and you want to follow it over time. For a single dataset you analyze once, a Report fits better. Build a Funnel before your first Space, because every Space picks one.